Frequently Asked Questions
Everything you need to know about shopping with Madison's on Main.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original condition with tags attached. Please note that final sale items and perishables are not eligible for return.
Do you offer international shipping?
Currently, Madison's on Main ships to addresses within the United States and Canada. We are working on expanding our shipping capabilities to more international destinations soon.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has been processed and shipped, we will send a confirmation email containing a direct link to the carrier's tracking page.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer support team within one hour of placement if you need to make changes or cancel.